Safe Delivery Policy
Safes are usually heavy, and sometimes extraordinarily heavy, so the delivery of a safe to your home must be a carefully considered task.
We have categorized our safes into several discrete groups based on weight and the ability of the delivery companies to handle the shipment.
|Less than 150 lbs||UPS|
|150 lbs to 2,000 lbs||Freight Carrier|
|Over 2,000 lbs||Must be arranged|
If you are purchasing a safe that is over 150 lbs and you would like for it to be moved by the freight company into a garage from the street, there are additional charges the freight carrier charges, which will be passed on. For safes under 600 lbs, the additional charge is $75; for safes over 600 lbs, but under 2,000 lbs, the additional charge is $200.
Freight delivery truck liftgates typically only hold up to 2,000 lbs, so if you are purchasing a safe that weighs over 2,000 lbs, you will need to have a high-dock or forklift available to receive the safe.
Receiving Your Safe:
When you receive your safe, you should inspect the box to ensure there is NO damage before you sign off on the delivery. If damage is noticed, you MUST note it on the delivery paperwork or we will not be able to file a freight claim. Pictures should be taken of the damage if possible. Delivery carriers must wait for a reasonable time if you wish to open the box and inspect the product. If there is serious damage to the safe, you should refuse the delivery. If you are unsure about what to do, or have any problems during the receiving process, immediately call us at (888) 383-2721.
If you would like your safe taken into your home or bolted down, please call us at (888) 383-2721 to arrange a licensed, bonded and insured technician to perform the service. There will be several questions to answer in order to get an appropriate quote; questions regarding steps, slopes, tile flooring, door widths, etc. Please consider these types of issues when thinking about where you would like to place your safe. If a technician arrives to your location and advises against your desired location, they may refuse to install the safe and/or you may need to reconsider where you want the safe. If they do not install the safe, there may still be a trip charge for the technician to go to your establishment.
The technician may need access to the code to your safe in order to do the installation. For electronic locks, your code can be easily changed. For mechanical combination locks, it is highly recommended that the code be changed by a professional locksmith. If you are not comfortable with our scheduled technician knowing the code to your safe, you should arrange the installation with your own locksmith.
If your product is under 150 lbs it will be delivered by UPS. A signature will be requested. UPS can be rough with packages, so be sure to inspect the product when the package arrives.
If your safe weighs between 150 lbs and 2,000 lbs you will receive free curbside delivery anywhere in the continental US. You will receive the tracking information via email, and the freight company will call you to schedule the delivery day (there are no delivery times promised). Freight companies work Monday thru Friday and deliver between 8:00 am and 5:00 pm. Someone must be available to received and sign for the shipment. If the delivery appointment is missed, there may be a fee to reschedule.
Freight trucks sometimes have issues getting to certain locations due to their size. There may be additional fees or it may not be possible to deliver to limited access areas, such as:
- Storage Units
- Residential cul-de-sacs
- Commercial establishments not open to walk-in public during normal business hours
- Construction sites
- Fairs or Carnivals
- Military Bases
- Rural routes, or out of town highway access locations
- Sites requiring security inspection prior to delivery
Shipping Outside the Continental US:
For shipments going to Canada, Mexico, Alaska, Hawaii or any US Territory, please call us at (888) 383-2721 for a custom quote. Shipments to Canada and Mexico will require Customs clearance, and a Customs Broker will be required.